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Service Level Manager


Are you looking for a challenging position at a fast-growing, international organisation? At Infradata we are looking for a Service Level Manager to expand our Operations department.

Infradata is the Network Integrator for organisations whose core business depends on the network infrastructure. Infradata focuses on two specific market segments: Service Provider Networks and Mission Critical Networks. Within these market segments a number of specific customer groups can be distinguished, each of which have their own challenges and for which Infradata offers specific, customer-oriented solutions. 

Infradata is an award winning (Golden FD Gazelle Award, Deloitte Fast 50 and Porth4Growth) and very rapidly growing organisation. The company is expanding strongly both in the Netherlands and internationally. 

As a Service Level Manager you will be responsible for ensuring that our clients receive the service based on the contracts they have signed. This includes co-ordination of activities for the Managed Services portfolio. You will maintain SLA records, report on them to the management and ensure that tickets are being addressed. Ambition, motivation and creativity are absolute conditions for being successful within our company.

Function requires: 

You possess the following knowledge and expertise: 

  • MsC (preferred) or BsC education
  • Minimum 7 years of successful telecom/IT industry experience 
  • Ability to work under pressure and deliver consistent results
  • Be in the very heart of the organization and take responsibility for on boarding new services, new customers and maintaining current ones
  • Understand the customer needs, structure and convey these to the organization and devote yourself to address them in the best way possible
  • Coordinate all available resources and lead the efforts to mitigate issues
  • Provide guidance to the internal organization in respect to the ITIL-compliancy processes and procedures and lead the efforts to close the gaps

Additionally you possess the following personal characteristics:

  • Independent, self-starting, team player
  • Proactive, client- and result-oriented attitude
  • Excellent negotiation skills
  • Excellent communication skills and a no-nonsense mentality
  • No nine to five mentality
  • Representative
  • Excellent in Dutch and English

Our offer: 

Infradata is a company that can retain and motivate, not only clients, but also employees. Along with the focus on clients and the innovative strategy, there is also the requisite attention for the third success factor: culture. At Infradata, it’s all about people. They are our company’s capital and ensure the quality of our service. Infradata invests continuously in the quality of its employees and also expects its employees to possess a healthy dose of personal initiative. Our company is a flat and informal organisation with a winning mentality where we have a lot of fun. We are looking for the best people who do not shy away from challenges.


If you are interested in this vacancy and you meet the requirements for the job, we want to hear from you! Send your CV and letter of motivation to:, or call +31(0)71-7501525 for more information.