Teamleader Support

Infradata is looking for a teamleader for our support department

Are you looking for a challenging position at a fast-growing, international organisation? At Infradata we are looking for a Team lead Support to expand our Operations department.
 
Infradata is the Network Integrator for organisations whose core business depends on the network infrastructure. Infradata focuses on two specific market segments: Service Provider Networks and Mission Critical Networks. Within these market segments a number of specific customer groups can be distinguished, each of which have their own challenges and for which Infradata offers specific, customer-oriented solutions. 
Infradata is an award winning (Golden FD Gazelle Award, Deloitte Fast 50 and Porth4Growth) and very rapidly growing organisation. The company is expanding strongly both in the Netherlands and internationally. 
 
The person in this role is a key to our support organization due to the personal qualities that he or she possess. Motivational and inspiring as well as organized have to co-exist in the one that aspires to take this position. One must see beyond the daily routine into the wellbeing of team and constantly enrich the customer experience by bring it to the next level. Also one has to co-create with the different parts of organization to enhance the processes and allow the organization to go to the next level of development. 
 
 
Function requires: 
  • Responsible for day to day management of the Support engineers;
  • Does capacity planning for the Support Engineers, both day-to-day as well as long-term capacity planning;
  • Ensures that Support Desk can meet its obligations
  • Manage virtual support teams ensuring their duties are fulfilled;
  • Logistics within operations. Co-ordinate testing, staging, assembly of cards, routers, hardware configurations, staging;
  • Reports on the key indicators to the Service Level Manager.
  • Ensure correct administration of spare parts and inventory. 
  • Responsible for maintaining the warehouse inventory: monitor warehouse;
  • Ensures that the spare stock administration is correct.
  • Monitor the RMA process and co-ordinate spare parts for support across the EU
  • Coordinates internal IT activities;
  • Reports weekly on open tickets for the Director of  Operations;
  • Provide reports on the equipment and licenses that are in use;
  • Provides monthly report on spare parts stock levels and necessity of new spare parts.
 
Additionally you possess the following personal characteristics:
  • Experience in the telecom industry non-less than 7 years;
  • Bachelor or Master degree
  • Independent, self-starting, team player;
  • Ability to work under pressure
  • Enterprising – in other words a proactive, client- and result-oriented attitude;
  • Excellent negotiation skills;
  • Excellent communication skills and a no-nonsense mentality;
  • Serve as an example to the most expert engineers in the industry;
  • No nine to five mentality;
  • Excellent Dutch and English.
 
Our offer: 

Infradata is a company that can retain and motivate, not only clients, but also employees. Along with the focus on clients and the innovative strategy, there is also the requisite attention for the third success factor: culture. At Infradata, it’s all about people. They are our company’s capital and ensure the quality of our service. Infradata invests continuously in the quality of its employees and also expects its employees to possess a healthy dose of personal initiative. Our company is a flat and informal organisation with a winner’s mentality where we have a lot of fun. We are looking for the best people who do not shy away from challenges.

 

Interested: 

If you are interested in this vacancy and you meet the requirements for the job, we want to hear from you! Send your resume and letter of motivation to: hr@infradata.nl, or use our jobform. For more information contact Victorine Vaal at +31(0)71-750152.